Website Terms of Use
Who operates the services
The website provides information about bus services operated by Red Line Buses Ltd, trading as Redline Buses, and Red Rose Travel Limited, trading as Red Rose Travel. Red Group is a shared brand and is not a separate bus operator.
Conditions applying to travel
Travel on our buses is governed by our Conditions of Carriage and any terms applying to the particular ticket being used. Where tickets are bought through this website, our Tickets and Refund Policy also applies.
Accuracy of information
We take reasonable care to keep route, timetable, fare and service information accurate and up to date. Bus operations are affected by matters including traffic, road closures, weather, accidents, emergencies and operational circumstances. Information displayed on the website may therefore change at short notice. Passengers making a time-critical journey should check current service information before travelling.
Live information
Vehicle locations and predicted arrival times are estimates based on information available to our systems. They should not be treated as a guarantee that a bus will arrive or depart at a particular time.
Third-party information and links
The website may contain information, maps, payment services, journey-planning facilities or links supplied by third parties. We are not responsible for the content or availability of an external website merely because we provide a link to it.
Intellectual property
Unless otherwise stated, the content and branding of this website are owned by or licensed to Red Line Buses Ltd or Red Rose Travel Limited. You may use website information for ordinary personal and non-commercial purposes. You must not systematically copy, scrape, reproduce, sell, republish or commercially exploit our website content without permission unless the law permits you to do so.
Acceptable use
You must not:
- deliberately interfere with the operation or security of the website
- attempt to gain unauthorised access to accounts or systems
- introduce malicious software
- misuse another person’s account
- use the website for fraud
- use automated systems in a way that materially disrupts the website
Accounts
If you create an account, you are responsible for taking reasonable care of your login credentials. Please tell us promptly if you believe your account has been accessed without authority.
Privacy
Personal information is processed in accordance with our Privacy Notice. Cookies and similar technologies are dealt with in our Cookie and Storage Technologies Policy.
Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing in these terms affects your statutory consumer rights. We are not responsible for losses resulting solely from circumstances outside our reasonable control except where the law provides otherwise.
Changes
We may update these website terms from time to time. The current version will be published on the Red Group website.
Law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights concerning jurisdiction that apply to you.