Cookie Policy
What are cookies?
Cookies are small pieces of information stored on your device when you use a website. Similar technologies can include local storage, pixels, tags, scripts and other methods of storing information on, or accessing information from, a user’s device. In this policy, we refer to these collectively as “cookies” unless the context requires otherwise.
How we use cookies
- essential website functions
- security
- remembering user preferences
- account and login functions
- ticket purchases
- remembering favourite stops, routes or journeys
- website performance
- statistical analysis
- understanding how the website is used
- marketing or advertising, where applicable and permitted
Strictly necessary cookies
Some cookies are necessary for the website or a service requested by the user to operate correctly.
- security
- preventing fraud
- load balancing
- maintaining a login session
- shopping baskets or ticket purchases
- remembering privacy or cookie choices
- providing a feature specifically requested by the user
Where the law permits these technologies to be used without consent, we may do so.
Analytics and statistical cookies
Analytics help us understand matters such as which pages are visited, whether website functions are working and how users navigate the website. Where consent is required, analytics cookies will not be activated unless you give consent. UK law permits certain limited statistical uses without consent where specific conditions are met. If we rely on such an exception, we will provide appropriate information and any required means of objecting or opting out.
Functional cookies
Functional technologies may remember choices such as favourite routes, stops or journeys. Some may be exempt from consent requirements where they are used solely to provide functionality requested by the user. Otherwise, we will obtain consent where required.
Marketing and advertising cookies
Cookies used for targeted advertising, cross-site tracking or similar marketing purposes will only be used where the necessary consent has been obtained.
Third-party services
- payment processing
- website hosting and security
- maps and journey planning
- analytics
- video or embedded content
- other website functionality
These providers may use their own cookies or similar technologies.
Current cookie list
Our Cookie Settings facility contains the current list of cookies and similar technologies used on this website, including their provider, purpose and duration where applicable. Because website technology changes over time, this live list should be treated as the most current detailed record of cookies in use.
Your choices
When consent is required, you can accept or reject optional cookies. Rejecting optional cookies will not prevent you from using the basic functions of the website, although some optional features may not operate as intended. You can change your choice at any time through the Cookie Settings link displayed on the website. You can also remove cookies through your browser settings.
Personal information
Where cookies involve the processing of personal information, further information about our use of that information and your rights is available in our Privacy Notice.
Changes
We may update this policy when our website, suppliers or legal requirements change.